Before the visit: share the important details.
Send the exact town, an approximate area, the material if you know it, and photos showing the whole space, a close-up and access. Tell us about fragile joints, cracks, loose elements, previous coatings or products, and any known water ingress. For a façade, mention external insulation and previous repairs.
Prepare access and circulation.
- Agree where the equipment can be set up and how the work area can be reached.
- Identify any narrow route, stairs, slope, access code or parking restriction.
- Let us know if the area is the only entrance or must remain partly accessible.
- For shared premises, arrange an on-site contact and inform the occupants of the agreed working area and timing.
Furniture, fixtures and surroundings.
Agree in advance who will move furniture, small planters and other movable objects. Move personal belongings away from the work area where this can be done safely; do not attempt to lift heavy items alone. Point out delicate plants, electrical equipment, lights, windows and objects that need special attention.
Keep children and pets away from the agreed working zone. Instructions about access and reopening the area should follow the arrangements made for your site.
Water supply and drainage.
Show us the available water points, their distance from the surfaces and known drainage outlets. Report blocked drains or areas where water collects. Engine-powered equipment still requires a suitable water supply. Water use and any local restrictions applicable on the day must be considered when arranging the work.
After cleaning: allow for drying.
A wet surface may look different once it has dried. Do not judge the final appearance solely while it is wet. Drying time depends on the material, weather, shade and ventilation; there is no single waiting time for every terrace or staircase.
Treat wet areas as potentially slippery and follow the agreed guidance for reopening access. Wait until the surface is suitable before returning furniture and objects. Cleaning does not provide an anti-slip certification or repair a damaged finish.
Care suited to your surface.
Remove loose leaves and debris regularly using tools compatible with the material. Avoid selecting a cleaning product, acid, abrasive or pressure setting without checking the surface manufacturer’s instructions and any existing treatment. Natural stone, outdoor tiles, paving joints and render have different requirements.
If marks recur rapidly or a defect becomes apparent, take photos and seek advice before repeating a strong treatment. Water ingress, poor drainage and worn joints may need work beyond cleaning.
Your printable checklist.
This guide provides preparation points. Site-specific instructions and the agreed quote take precedence. The checkboxes are kept only in the open page and are not saved.